1. Refunds:
At Aeonfly, Inc., we prioritize your satisfaction and aim to streamline the refund process.
Here's what you should know, Customers have the choice to receive a refund through either of the following methods:
- Original payment method.
- Store credit.
- Refunds are typically processed within 7-10 business days from the date of receiving the returned product.
- We provide regular email updates to keep customers informed about the status of their refund.
2. Damaged or Defective Products:
If you receive a product that is damaged or defective, please contact us within 14 days of receipt to initiate a return.
We will Process a replacement or refund as required and cover all shipping costs associated with the return and replacement.
3. Shipping Costs for Returns:
We will clearly specify who is responsible for return shipping costs, along with any conditions or exceptions. In general, customers are responsible for return shipping costs unless the product is damaged or defective.
For further clarification or if you have any inquiries regarding our Return & Refund Policy, please feel free to get in touch with our dedicated Customer Support Team.
