Shipping Policy
1. Delivery Timeframe:
At Aeonfly, Inc., we are dedicated to ensuring timely delivery of our products to our valued customers.
Here are the key details regarding our delivery timeframe:
Transit time: 3 to 5 business days, shipments processed Monday to Friday.
Order handling time: 1 to 2 business days, orders fulfilled Monday to Friday.
Order cutoff time: 3 pm Eastern Standard Time (EST).
Please note that the estimated delivery timeframe may vary based on the specific product and shipping location. In case of any changes, we will promptly update you on the expected delivery time.
2. Shipping Cost:
The shipping cost, inclusive of all applicable taxes and fees, will be clearly presented during the checkout process, ensuring transparency in your purchase.
Shipping Method: Aeonfly, Inc. relies on reputable carriers such as FedEx, UPS, and other trusted partners to ensure the reliable delivery of our products. To provide you with peace of mind, we offer a unique tracking number that allows you to monitor the status of your shipment.
3. Flat $10 Shipping:
We follow a straightforward "Flat $10 shipping per item" structure for all orders within the USA. This means that regardless of the item's size, weight, or value, the shipping cost remains Flat $10 per individual item, simplifying your purchasing experience.
4. Shipping Restrictions:
Occasionally, certain products may have shipping restrictions to specific locations. Any such restrictions, including geographic limitations and the availability of expedited shipping options, will be clearly communicated on our website.
5. Delivery Confirmation:
For added security, customers have the option to request a signature upon delivery by mentioning it in the comment box while placing the order.
6. Order Tracking:
Upon order confirmation, customers will receive a unique tracking number, enabling them to monitor their shipment's progress. Additionally, we provide regular email updates to keep customers informed about their order's status.
7. Lost or Damaged Shipments:
In the unlikely event of a lost or damaged shipment during transit, Aeonfly, Inc. will swiftly process a claim with the carrier and arrange for a replacement product to be sent to the customer. Our utmost priority is to resolve such issues promptly, ensuring customer satisfaction.
8. Returns and Refunds:
Our returns and refunds policy adheres to all applicable laws and regulations. We provide clear instructions on initiating a return and outline the conditions under which a refund will be issued. Aeonfly, Inc. is committed to processing returns and refunds promptly to ensure a positive customer experience.
9. Additional Note:
Please be aware that we do not process orders on holidays and weekends. If you have specific inquiries regarding Saturday delivery options, please reach out to our Sales Department.
Contact Information
Email: info@aeonfly.com
Hours of Operations: Monday to Friday: 8:00 AM - 6:00 PM Eastern Standard Time (EST)
For any shipping-related questions or assistance, do not hesitate to contact our customer support team. Your satisfaction is our priority.
