Return Policy

1. Return Eligibility:

At Aeonfly, Inc., we understand that there may be occasions when you need to initiate a return.

To ensure a smooth return process, please take note of the following:

• Products are eligible for return within 30 days from the date of purchase.
• The return timeframe may vary depending on the product category, and any specific restrictions will be clearly communicated.

2. Initiating a Return:

To initiate a return, customers are required to contact us and provide the following details:

• Order number.
• Reason for the return.

Contact Information:
Email: info@aeonfly.com
Hours of Operations: Monday to Friday: 8:00 AM - 6:00 PM Eastern Standard Time (EST)

3. Return Process:

Our return process is designed for your convenience, and here are the key details:

• If the reason for the return is "Change of Mind" or "No Longer Needed," customers are responsible for shipping the product back to us.
• For other scenarios where the return is due to an error or issue on our part, we will cover the return shipping cost.
• We recommend using a tracking number when returning a product to ensure secure delivery.

4. Restocking Fees:

In certain cases, a restocking fee of up to 25% may apply for returns. This fee is applicable when products are returned not in their original condition or outside of the specified timeframe. We will always clearly communicate any restocking fees.

5. Final Sale Items:

Please be aware that specific items may be designated as "final sale," and these items are not eligible for return. Such items will be prominently marked on our website, and we will not accept returns for them.