Faq's

What types of products does Aeonfly offer?

Aeonfly specializes in a curated selection of cutting-edge technology products, primarily focusing on high-performance networking solutions such as routers. Our offerings are designed to enhance your home internet experience with seamless connectivity and robust security features.

How can I improve my home internet experience with your products?

Our products, including advanced routers like the TP-Link Archer C6, are engineered to provide reliable coverage and efficient data handling. By utilizing our high-performance devices, you can expect improved internet speed, reduced latency, and enhanced security for all your connected devices.

What is the return policy for products purchased from Aeonfly?

Aeonfly offers a 30-day return policy. Customers can return items within 30 days of receipt, provided they are in their original condition, unused, and in the original packaging. For more details, please refer to our return policy section.

How long does shipping take for orders placed with Aeonfly?

Orders are typically processed within 1 to 2 business days, with transit times ranging from 3 to 5 business days for deliveries within the USA. 

What should I do if my order arrives damaged or incorrect?

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery. Provide your order number and photos of the issue to expedite the return process. We will assist you in arranging for a return and either a refund or replacement.

Are there any shipping restrictions for Aeonfly products?

Currently, Aeonfly only ships within the USA. We do not offer international shipping at this time. Additionally, certain products may have specific shipping restrictions, which will be indicated on the product page.

How can I track my order after it has been shipped?

Once your order is confirmed, you will receive a tracking number via email. You can use this number to monitor the status of your shipment. For any assistance with tracking, feel free to contact our customer support team.

What should I do if I have not received my order?

If your order does not arrive within the expected timeframe, please contact us immediately. We will investigate the issue with the carrier and provide updates or arrange for a replacement if necessary.

How can I contact Aeonfly for further inquiries?

You can reach us via email at info@aeonfly.com or by phone at (302) 499-4044. Our customer support team is available Monday to Friday from 8:00 AM to 6:00 PM Eastern Standard Time.