Warranty

At Aeonfly, we stand behind the quality and performance of our products. To ensure customer satisfaction and peace of mind, we offer a comprehensive one-year warranty on all our products. This warranty policy outlines the terms and conditions under which our warranty is applicable.

1. Warranty Coverage

The one-year warranty covers defects in materials and workmanship under normal use. If a product fails due to a manufacturing defect within one year from the date of purchase, we will repair or replace the product at our discretion, free of charge.

2. Warranty Exclusions

This warranty does not cover:

• Damage caused by misuse, abuse, or neglect.
• Damage resulting from unauthorized modifications or repairs.
• Normal wear and tear, including cosmetic damage.
• Products that have been used for commercial purposes.
• Incidental or consequential damages resulting from the use of the product.

3. How to Make a Warranty Claim

To initiate a warranty claim, please follow these steps:

1. Contact Us: Reach out to our customer service team via email at info@aeonfly.com or by phone at (302) 499-4044.
2. Provide Required Information: Include your order number, a description of the issue, and any relevant photos of the product.
3. Return Instructions: If your claim is approved, we will provide you with instructions on how to return the product for inspection.

4. Warranty Processing Time

Once we receive the returned product, we will inspect it to determine if it is eligible for warranty coverage. This process typically takes 2-3 business days. If the warranty claim is approved, we will repair or replace the product and notify you via email.

5. Limitations

This warranty is non-transferable and applies only to the original purchaser of the product. Proof of purchase is required for all warranty claims.

6. Contact Information

If you have any questions regarding our warranty policy or need assistance with a warranty claim, please contact us:

• Email: info@aeonfly.com
• Phone: (302) 499-4044
• Hours of Operation: Monday to Friday, 8:00 AM to 6:00 PM Eastern Standard Time.

We appreciate your trust in Aeonfly and are committed to providing you with high-quality products and support.